August 29, 2011
Gamestop Presents A Peace Offering

Nothing says “we’re sorry” like gift cards and coupons.

After last week’s Deus Ex fiasco (read the original story here), it was only a matter of time before Gamestop was going to have to run damage control. That time has come.

Dear GameStop customer,
Earlier this week, GameStop removed a competitor’s coupon from standard edition PC versions of Deus Ex: Human Revolution, a recent release by Square Enix. We were not aware that the product box would contain this competitor’s offer. We regret the events surrounding this title release and that our customers were put in the middle of this issue between GameStop and Square Enix, the publisher of this game. And for this, we are truly sorry.

For your inconvenience, we would like to offer you a free $50 GameStop gift card and a Buy 2 Get 1 Free pre-owned purchase. We want to earn back your trust and confidence in the GameStop experience. Please bring in this email and your store receipt or order confirmation from GameStop.com and present it to a Game Advisor.

Sincerely,
Paul Raines
CEO, GameStop

Although it doesn’t excuse their…ahem…bad judgement in the matter, a few “freebies” might placate a portion of the population. Were any of our readers shorted their OnLive coupon? If so, what does a $50 gift card and a Buy 2 Get 1 Free coupon do for your disposition?

  1. n7spectre reblogged this from pdpcandace and added:
    Having known many GameStop managers, I can confirm that they get the most ridiculous letters from corporate, half of...
  2. vulgardaclown reblogged this from pdpcandace
  3. pdpcandace reblogged this from platformnation
  4. platformnation posted this